Eagle Message's order taking services are ideal for wholesale and retail products, catalogs and direct mail campaigns. They are also a perfect complement to a web based business.

Our customer service representatives, with knowledge of your products, will take orders and answer product questions as if they worked directly for your company. Orders will be faxed or emailed directly to your fulfillment center.

Best of all, we make your products available to your customers 24 hours a day, 7 days a week.

Our services are a very cost-effective option to setting up an in-house order or information desk. We can help you avoid the expense and hassle of extensive staffing requirements and sophisticated equipment. Best of all, you are not paying for the idle time of employee.  Depending on your order volume we can begin taking your orders for less than you would ever think!

Support Services

  • Customer Comment Lines - Give your customer a direct line to you. Customers will appreciate our courteous and helpful staff when they field their questions and concerns.
  • Product Information Lines - Place an 800 number on your products and let us answer your customer's product and nutritional questions. We can also mail responses directly to your customer freeing up more of your valuable time.
  • 800 Numbers - If you do not already have an 800 number, we will help you obtain one. 

EAGLE MESSAGE CENTER  is equipped to provide inbound telemarketing around the clock.

We have a team of professionally trained operators, working at special computer consoles that have access to all of your detailed information. When a caller responds to an ad,  promotion, web catalog, or simply needs more information, the computer screen automatically prompts our operator with your company's custom information. It can even bring up your web page.

Our Order Entry software is very flexible and enables us to generate on-line forms and order requests in a user friendly format to ensure that we continue to meet your changing requirements.

Our experience has shown that the more we can learn about your application and your individual need for data from the start, the easier the application is to design and implement successfully. We spend the time necessary on the front end to learn about your business, establish your needs and develop a cost effective solution.

We understand that someone had better be prepared to "be ready" when your ad says:  "Call Now! Operators are standing by to take your order!"

When you make that promise, someone had better keep it. That's what we can do for you.

At Eagle, upselling it is an anticipated, standard procedure with all order taking phone calls (unless you specify otherwise).

 

 

Something New That Works

Online
Order Taking

Get the Best!

Most informed people are convinced that it is as safe to use a credit card on the web as it is at a restaurant.    Still, some remain hesitant to release that information.
To solve that dilemma Eagle Tasking maintains a staff of live operators to process your order, even when the prospective customer is reluctant, or unsure, about releasing financial information over the web.  This solves a major problem other web merchants have experienced.

The Best There Is!

As communication professionals, we value each and every call received. Whether clients are requesting information or purchasing products, the data received from each caller is an order.

Basic Services Available
  • Telephone Sales Operators stand by 24 hours
  • Product line information available -- single item or complete catalog
  • Programming
  • Credit Card Verification
  • Help Desk
  • Orders delivered electronically
  • Use your PC to call Eagle Message and get your orders by downloading to your system
    or
  • Choose to receive your orders by fax
Reports
  • Customized Reports -- Generated to your specifications
  • Daily, weekly, monthly, quarterly, yearly
  • Orders can be retrieved by fulfillment house & reports faxed to the client's office
  • Hard copy, diskette, fax or electronic delivery
Credit Cards
  • Automatic validation
  • On-line pre-authorization
  • Assistance in procuring your merchant number
Order Fulfillment
  • Fold, stuff, seal, mail
    • Brochures
    • Letters
    • Product literature
    • Other custom designed printed items
  • Product
    • Storage
    • Order pulling
    • Packaging
    • Labeling (standard or custom labels)
  • Shipping
    • Postage (bulk rate)
    • Delivered to Post Office or Delivery Service

Promotions

If you want, Eagle can even help you promote your web products.  We have available to us a unique web promotional device that ensures our subscribing clients large quantities of hits on their sites.  Ask us about it.