Who is Eagle Security?  And What Does Eagle do?

EAGLE SECURITY SYSTEMS was started in 1979 by Michael J. Carrier (M.A., New York University).

Prior to founding Eagle, Mike was active in the security industry  for five years, serving over four years as Vice President and General Manager of Campbell Security Systems (Grand Rapids, MI).

While with Campbell, Mike designed a security program that was installed in over 100 National Guard Armories throughout the State of Michigan.  His basic design was then successfully implemented throughout the country. 

EAGLE presently maintains a 24-hour monitoring and service facility in Grand Rapids which services over 2,000 satisfied customers in several states.

EAGLE understands that true "security" consists of more than mere sirens and keypads.  In fact, true security is more easily perceived than installed.  True security occurs at that point where quality alarm equipment, the customer's needs, and professional monitoring converge.  It is at this ubiquitous point where bonafide "peace of mind" occurs.  That is "security."

The goal of our company is to provide a solid foundation for a real sense of security and peace of mind for our customers.  It is this perception, founded in reality, that we seek to foster.

We at EAGLE  appreciate the fact that our customers regard highly the importance of the protection of their homes,  families, and businesses.  We share that opinion.  That is our philosophy:  to provide "peace of mind" for our customers.  How do we do it?  I believe that the best way to convey what this philosophy means is to give some examples:  

A few weeks ago we had an alarm activation at a customer's home.   This occurred on a Wednesday evening.  The home owners were out of the country at the time.  This is how the incident transpired:

At 10:10:03 PM the alarm activated.
By 10:10:23 PM  we had already dispatched County Sheriff.
At 10:11:50 PM we called the first emergency contact to meet the police, but his line was busy.
At 10:12:00 PM  we were able to reach the second emergency contact, and requested that person to meet the police with a key.

That means, in the time space of one minute and fifty-seven seconds, we completed two calls on our customer's behalf, and attempted a third. It is my opinion that no one in the country could have done the the job any better. That was near perfect.

…And, that is exactly how we want it done.  We do not want our dispatchers second-guessing the alarm system.  We do not want them sending a technician out to do a police officer's job.  We do not even want them sending out a guard service, when it's a professional police officer's job. We do not gamble with our customers' well being, or the protection of their property.

How do we do it?  We have the best personnel that is possible to hire. We train them as well as is humanly possible. Then, we ask (and expect )   them to do a professional job.

Sure, we could send a guard company out to take a report, or to investigate this type of problem. There are usually several security guard contractors in almost any city--some of them undoubtedly quite good. But, they are not real police.

The professional police agencies hire and train the finest men and women available to provide a very specialized and professional service to their respective  communities. These people do a wonderful job. They are wonderful, professional people.  They are the people you want watching out for you.

In situations in which the police (sheriff) find doors or windows open, and we are unable to reach a "card-holder," they will typically close and lock up the building. …And we keep trying to reach a card-holder.

In another recent event, we dispatched the police to respond to a burglary at a medium sized commercial installation: 

The police and the emergency contact (store manager) responded in an appropriate fashion.  The police searched the whole facility, but were unable to detect a point of entry, or an intruder. 

After the police were confident that the alarm was "bogus," and the system might be in need of repair, the store manager called our dispatch center to request service for the morning, and he headed home.

Approximately one half hour after the call, we received a second alarm.  Again we dispatched.  When we called the store manager this time, he was a little upset that we dispatched a second time.  Our operator informed him that a different zone had been activated this time.  With that new information, the manager returned to his store.

The manager met the police, and after a more intensive search, the intruder was found hiding, and was apprehended.  This success was due only to a diligent and professional dispatcher.  Because of his intelligent and professional response to a difficult situation we prevented a potentially substantial loss by our customer.  Had he complied with the literal meaning of the manager's directives, we would have missed the crime, and another burglar would be on the streets.  

These accounts are not atypical for EAGLE.  In fact, they more closely resemble the norm.  I think we have enjoy these types of successes on a regular basis because we hire only the best people, and then train them well.

One of the things we have done to aid in training, and in maintaining a good pool of employees, is we separate our telephone system from the alarm monitoring and dispatching system.

We not only have one of the most modern, computerized alarm monitoring networks here at our Grand Rapids Facility, we also have added one of the most sophisticated telephone systems available.

We first train our personnel on the phone system, then gradually train and move them over to actual alarm monitoring and dispatching (but only after they are thoroughly trained in all aspects of the business).  Both the telecommunication system and the alarm monitoring system are totally in-house and proprietary. Both are fully owned by Eagle, and both are located at the same facility.   We do not farm anything out.

We simply have one computer network that monitors only alarms, and another that handles only phone calls.  It works well for effective training, and for professional operation.

If you would like more (or more specific) information on our security programs for homes and businesses, click on what interest you.  If you would like more information on our central station, click here.